Privacy Policy

1. Introduction

StudioSync, operated by Sylo Enterprises LLC (“we,” “us,” or “our”), provides a business management platform for independent beauty professionals. This Privacy Policy describes how we collect, use, and share information when you use our website, applications, and services (collectively, the “Services”).

2. Information We Collect

We collect the following categories of information:

• Account Information: When you register, we collect your name, email address, phone number, business name, and password.
• Client Data: Information about your clients that you enter into StudioSync, including names, email addresses, phone numbers, appointment history, and photos.
• Payment Information: We use Stripe to process payments. We do not store credit card numbers directly. Stripe's privacy policy governs payment data handling.
• Communications Data: Phone numbers provided for SMS appointment reminders and confirmations, and email addresses for email notifications.
• Usage Data: Information about how you interact with our Services, including pages visited, features used, and device/browser information.
• Waitlist Data: If you sign up for our waitlist, we collect your email address.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process appointments, payments, and related transactions
• Send appointment confirmations and reminders via SMS and email
• Send service-related communications and support responses
• Protect against fraud and abuse
• Comply with legal obligations

4. SMS/Text Messaging

StudioSync sends SMS text messages for appointment confirmations and reminders. By providing a phone number and opting in to SMS notifications, end users consent to receiving text messages from StudioSync on behalf of their service provider.

• Message frequency varies based on appointment activity.
• Message and data rates may apply.
• We do not sell, rent, or share phone numbers or SMS consent data with third parties for marketing or promotional purposes.
• SMS opt-in data and consent will not be shared with any third parties unless required to deliver the messaging service or as required by law.

5. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Service Providers: We share data with third-party services that help us operate (e.g., Stripe for payments, Twilio for SMS, Resend for email, Supabase for data storage). These providers only access data necessary to perform their services.
• Business Owners & Clients: Appointment and contact information is shared between business owners and their clients as necessary to provide the booking service.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

6. Data Security

We implement reasonable security measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and secure third-party services. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data by contacting us.

8. Your Rights

You may:

• Access, update, or delete your account information
• Opt out of SMS messages by replying STOP to any message
• Request a copy of your data
• Contact us with privacy-related questions

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Sylo Enterprises LLC
Email: admin@studiosync.site